You can delete your account and all your photos at any time. How depends on the version of the app you use: MyoScore, the version currently in the stores, or Myo, the new version.
In the MyoScore app
Open Profile and, under Danger zone, tap Delete all data, then confirm. This deletes your analyses, your photos and your data, including what is stored in the cloud.
You can also ask us by email, for example to have your account itself removed: write to support@bysepia.com from your account's email address if you have one, otherwise mention that you use MyoScore.
In Myo (new version)
- Write to support@bysepia.com and say that you want your account deleted.
- If your account uses an email address, send your request from that address. Otherwise, mention that you use the Myo app, and we may ask you for information that helps us find your account and confirm that it is yours.
- Deleting your account directly in Myo is coming in a future version. Until then, email is the way to ask.
After an email request
- We delete your account, your profile, all your photos and your analysis results within 30 days of your request.
- We keep only what the law requires, such as purchase records, and the block on a device identified as belonging to a minor, which enforces the 18+ rule.
Your subscription
Deleting your account or your data does not cancel your subscription, and neither does deleting the app from your phone. Cancel it in your store settings: on iPhone, in Settings, then your name, then Subscriptions; on Android, in Google Play, then Payments and subscriptions.
More details in our Privacy Policy.